FREQUENTLY ASKED QUESTIONS!

1. WHAT TYPE OF ARTWORK FILES SHOULD I SUBMIT WITH MY ORDER?

We accept both PC and Mac based Adobe Photoshop and Adobe Illustrator compatible formats. Ideally we like to see illustrator files with no clipping masks and all text converted to outlines on a solid background! The list includes the following formats: .gif, .jpg, .png, .tif, .psd, .pdf, .ai, .eps


2. WHAT ARE YOUR ARTWORK REQUIREMENTS?

If you're submitting pixel based artwork in a photoshop compatible format we require that your image be your desired print size at 300 dpi. Delete any unused layers and keep seperate print colors on seperate layers. Flattened images are ok too. If you're sending over vector based artwork just be sure to set the image size to the size you'd like the print to be.


3. I'D LIKE TO PRINT 1 BRIGHT COLOR ONTO A DARK COLORED SHIRT, SO WHY IS THIS BEING CHARGED AS A 2 COLOR PRINT?

Most everytime (there are a few exceptions to this rule) that you want a bright print onto any dark colored shirt we must print a white underbase, flash cure it, and then print the over color. For example, printing just 1 pass of hot pink ink onto a dark shirt will yield a faded pink rather than the bright hot pink you had originally envisioned.


4. WHAT IS YOUR LARGEST PRINT SIZE?

We have a number of options to suit your printing needs:

STANDARD = 15" x 19"
JUMBO = 20" x 28"
GARMENT DYE 1 COLOR "STAMP" = 22" x 22"
ALL-OVER GARMENT DYE = 20" x 20" repeating pattern
ALL-OVER PLASTISOL = As big as the largest shirt in your order


5. CAN I GET ANY INK COLOR THAT I'D LIKE?

Within reason yes you can. We have a few options when it comes to ink matching. Stock Color and spot color computer screen matching is free but not always accurate. Our ink room staff will mix inks based on the artwork that you have submitted and the image on screen. Monitor setting differences can cause differences in the final matched ink. We also offer spot-on PMS color matching for an added cost of $15.00 per ink color.


6. I'D LIKE TO HAVE A VERY SOFT HAND FEEL TO MY PRINT. DO YOU OFFER SPECIALTY INK SERVICES?

Please check out our services page for all of the different print methods that we offer. You'll be able to find something to fit your needs there.


7. WHAT IS YOUR AVERAGE TURNAROUND?

Our turnaround time will always vary based on our current workload. Average turnaround time is 7-10 business days. In the heat of touring season we may see 12 days and when things slow down it can be as fast as 5 days. If you're needing an order within a certain time frame send us an e.mail and we'll see what we can do for you.


8. HOW LONG DOES SHIPPING TAKE?

Shipping can take anywhere from 1-4 days depending on your location.

This UPS Transit time map should be of use when planning your order:



9. I'M IN A TOURING BAND, CAN YOU SHIP SHIRTS TO ME WHILE I'M ON THE ROAD?

Sure thing! We do this all of the time. In order to avoid lost packages we do recommend that you either a) Ship to someone you know or b) ship to a UPS Store. Shipping directly to a venue can be a BIG MISTAKE. Most "venues" aren't open in the morning when UPS is most likely to make the delivery. This can result in your package being held up in shipping limbo and makes it really difficult for us to help out because we're not physically there to re-ship it.

UPS Stores charge a $5.00 fee for each box they hold for pickup. This is a small price to pay for a level of security that comes from knowing your shirts will be there when they're supposed to be.


10. CAN I CHOOSE DIFFERET SHIRT SIZES AND COLORS IN THE SAME ORDER? HOW ABOUT STYLES?

Yes, within the same print run you can choose any shirt size or shirt color that you'd like. You can also mix and match what you're ordering. Say for instance, you want 40 shirts and 10 pullover hoodies? We can do that at no extra charge!


11. DO YOUR PRICES INCLUDE SHIPPING?

Shipping is only included in advertised specials that say "FREE SHIPPING". The prices listed on our pricing page are that only of the items specified and do not include any applicable setup fees or shipping charges.


12. WHAT IS YOUR MINIMUM ORDER?

Our minimum order is 24 pieces. Need something below that? Send us an e.mail and we'll see if we can help you out.


13. DO YOU OFFER RUSH SERVICES?

Yes we do! Keep in mind that rush orders must first be approved by us prior to being processed. In extreme circumstances we may be forced to refuse rush orders based on our current workload and needed turnaround time. Rush orders do incur "rush fees" which range from 10-50% of the total invoice price before shipping. These charges are determined by the total invoice price and the demands of the order. A small run w/ multiple designs will see a higher rush percentage than would a larger volume order of only 1 design.


14. WHAT SHIRT COLORS ARE AVAILABLE?

Check out our pricing page and click on a specfic brand in the price chart to pull up that brand's color choices!


15. HOW CAN I PAY FOR MY ORDER?

We accept nearly all forms of payment. Among those are Visa, Mastercard, Discover, and American Express. We also accept Paypal, checks, and money orders. If you're going to be coming in person then cash is ok too!

The only thing to keep in mind, is that if you plan on using American Express we do charge a 2% processing fee as AMEX has the highest transaction fees of any credit card on the market.


16. HEY! WE'LL BE COMING THROUGH KANSAS CITY, CAN WE PICK OUR ORDER UP?

Sure thing! Keep in mind though that if you are not a registered reseller you may be liable to pay sales tax when picking your order up. This is not something we enjoy doing but it is required by law.


17. WHAT BRANDS OF SHIRTS DO YOU USE?

If it's available for wholesale purchase then we can get it! We advertise the most common brands but if you're not too keen on say American Apparel, we can always get very comparable items from Royal Apparel, Alternative Apparel, and the like. If there's something you need that you don't see let us know!